Jitwin's Privacy Policy – Your Data, Our Responsibility

Jitwin (https://jitwin.onl) is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our members. This Privacy Policy ("Policy") explains how Jitwin collects, stores, uses, and protects your personal information.

This Privacy Policy governs Jitwin's Terms & Conditionsworks in partnership with. By using our platform, you are considered to have accepted this Privacy Policy. If you do not agree with this policy, please do not use our platform.

Jitwin guarantees that your information will never be sold, shared without authorization, or used for any purpose beyond what is described in this policy. We believe that when you know exactly where your data goes, you can feel truly secure.

Jitwin only collects the information needed to deliver the best possible service to you. We never collect unnecessary or excessive data.

Jitwin never collects sensitive information outside the list above — such as religious beliefs, political views, or health data.

Jitwin collects information through several methods. In every case, we maintain full transparency.

• At the Time of Direct Registration: When you open an account with Jitwin, you provide your name, mobile number, email address, and date of birth directly.
• During KYC verification: National ID or passport details are collected to verify your identity.
• At the Time of Transaction: Payment information is automatically recorded during deposits and withdrawals.
• While Using the Platform: When you play games or browse the website, technical information is recorded automatically.
• When Contacting Support: When you contact us via chat or email, those conversations are saved.
• Via Cookies: Cookies are used to enhance your browsing experience (see the Cookies section for details).

Jitwin uses your information solely for the purposes listed below. We never use your data beyond what has been agreed.

• Account management: To create and manage your account and ensure its security.
• Transaction Processing: To process all transactions related to deposits, withdrawals, and bonuses.
• Identity Verification: To verify your identity and age in accordance with KYC regulations.
• Customer Support: To resolve your complaints, questions, or issues.
• Fraud Prevention: To ensure account security and detect suspicious activity.
• Legal obligations: To comply with applicable laws and regulations.
• Service Improvement: For analytics purposes to improve your platform experience.
• Responsible Gaming: To monitor your gaming patterns in order to identify and prevent problem gambling.

Jitwin takes your privacy very seriously. We only share information under the following circumstances and under strict conditions:

• Payment Providers: Only the information necessary to process transactions is shared with payment platforms such as bKash, Nagad, and Rocket.
• Identity Verification Services: With authorized verification providers to complete the KYC process.
• Law enforcement agencies: At the request of authorities due to a court order or legal obligation.
• Anti-Money Laundering: At the request of regulatory authorities for anti-money laundering compliance.
• Game Providers: Minimum necessary data shared with game software providers to facilitate gameplay.

Jitwin uses cookies and similar technologies on its website. Cookies are small text files stored on your device that help improve your browsing experience.

• Essential cookies: These cookies are required to maintain your login session and ensure security. They cannot be disabled.
• Functional Cookies: Used to remember your language preference and layout settings.
• Analytics Cookies: Used to understand page engagement across the site. This is entirely anonymous.
• Security Cookies: Helps detect fraud and prevent the use of multiple accounts.

You can disable non-essential cookies through your browser settings. However, disabling certain cookies may limit some features of the platform.

Jitwin applies industry-leading security measures to protect your information — because we believe your data security is the foundation of your trust.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Data Encryption: All stored sensitive data is kept in an encrypted state.
• Two-Factor Authentication (2FA): An additional layer of security when accessing your account.
• Firewall Protection: Our servers are protected by advanced firewalls.
• Regular Security Testing: Regular penetration testing and security audits are conducted.
• Restricted Access: Only authorized personnel can access information on a need-to-know basis.
• Data Backup: Secure backups are maintained regularly to prevent any risk of data loss.

Jitwin does not retain your information longer than necessary. Different types of data are subject to separate retention policies:

• Account information: For the duration the account is active and up to 5 years after closure (for legal purposes).
• Transaction Details: Retained for up to 7 years in accordance with financial regulations.
• KYC documents: At least 5 years after account closure.
• Gaming Data: For up to 2 years for dispute resolution.
• Communication Records: Support messages for up to 2 years.
• Cookies & Session Data: Upon session end or within a maximum of 1 year.

After the retention period, Jitwin permanently deletes all data so it cannot be recovered.

As a Jitwin member, you have full rights over your own information. We want you to know those rights and feel free to exercise them whenever needed.

Jitwin is strictly prohibited for anyone under the age of 18. We are committed to protecting children and minors, and we never knowingly collect or store information from underage individuals.

• Age is verified at registration and accounts for users under 18 are not accepted.
• Your account will not be fully activated until age verification is confirmed through the KYC process.
• If any minor's data is found in our system, the account is immediately suspended and all associated data is deleted.
• If you believe a minor is using an account, please notify our support team.

Jitwin may update this Privacy Policy from time to time. Changes may be driven by new legal requirements, the introduction of new services, or security improvements.

• For significant changes: We will notify you in advance via your registered mobile number or email.
• For minor changes: The "Last Updated" date at the top of this page will be revised.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• If you do not agree with the changes, you may request to close your account.

Previous versions of this policy are available on request. We recommend visiting this page regularly to stay up to date.

For any questions, concerns, or rights requests related to this Privacy Policy, please get in touch. Our dedicated privacy team is always ready to help.